AMAZING EXPERIENCES ARE BACK…
Our Lexus Centre Unlocks! Our passion to offer you truly amazing experiences brings us back, and we are committed to as ever to providing you the support you need to get you back up to speed.While the world and the way we interact with each other is changing, that will never change who we are. Now, more than ever, you and your needs come first.These are:• We avoid physical contact when greeting. We will be greeting you with a bow.• Dedicated disinfection points at the entrance of our Lexus Centre• Social distancing measures throughout Lexus Centre• We encourage all our guests to use gloves and face masks• Showroom cars are deep cleaned and disinfected.•Our After Sales is taking all necessary measures, including:
- the use of gloves and face mask
- the installation of special covers at key points of contact during work, receipt and delivery of a vehicle, as well as
- deep clean and disinfect customer vehicles before delivery.• Daily deep clean and disinfection of all Lexus Centre areas• We encourage all customers to use contactless payment methods.• We encourage more online interactions with our customers, such as visiting our Lexus website, social media or contacting us via phone.
Our Lexus Centre is ready to serve you:
I’m not using my car at the moment. What do I need to do to keep the battery functioning?
i. For our conventional vehicles there are two ways to store your vehicle.
a. The vehicle should be started every week for 20 minutes without the need to drive the vehicle but make sure all lights and electrical accessories are off.
b. The negative terminal of the battery should be removed. The battery might need charging depending on period and condition stored when the vehicle will be brought out of storage. *
ii. For our hybrid vehicles:
a. To prevent excessive auxiliary battery drainage, charge the battery at least once every two weeks by powering on the hybrid system for 20 minutes with all lights and electrical accessories are turned off.
b. As an alternative, you may disconnect the negative terminal of the auxiliary battery. *
For the hybrid vehicle battery, charge the battery at least once every two months by starting the hybrid system for about 30 minutes. Check that the "ready" light is on and all lights and electrical accessories are off. As with the auxiliary battery charging, it is not necessary to drive the vehicle.
*Note all stored memory (memory seats, clock radio stations etc..) will be lost, so reinitialization will be needed when re-connecting the battery.
My car is almost over the warranty period. Can I still have repairs under warranty after my Retailer opens again?
We recommend you contact Lexus Centre (still contactable) to discuss your concern. We would like to reassure you that for the foreseeable future we intend to take a flexible and sympathetic approach to any service schedule or warranty issues
How can I report my accident?
We recommend you contact Lexus Centre (still contactable) to report your accident and deliver your vehicle to us. We open our workshops to store and keep vehicle safe and we will start the necessary coordination with insurance company and works after the temporary suspension period.
We recommend you contact Lexus Centre (still contactable) to arrange a repair appointment.
I had an outstanding complaint which was being handled. What will happen next?
We will continue to support our customers although with emergency staff. Please bear with us during this difficult period.
How can I reach Lexus?
You can contact our Customer Relation team at Customer.email@example.com
My vehicle is still at the Retailer, which is now closed. Will you return it to me or will you give me a replacement vehicle?
We recommend you contact us to arrange the return of your vehicle.
How can you reassure me that my vehicle is safe and sanitised, even if some parts were imported from infected areas?
We are following Lexus standards and sanitising instructions in all our operations.
A warning light is flashing on my dashboard. How can this be solved?
We recommend you visit your Owners Manual at first, before contacting Lexus Centre (still contactable) to discuss your concern
I ordered a new vehicle that was going to be delivered. Can I still get my vehicle?
Due to the on-going Coronavirus outbreak, we have had to cease production at a number of our manufacturing facilities globally in the interest of the health and well-being of our employees. At this stage, we cannot confirm when production will resume or when your car will be delivered. This is not a decision we have taken lightly, and we are very sorry for any inconvenience or disappointment caused. Please be assured that Lexus Cyprus will contact you when normal business operations resume.
This said if your vehicle is already in Cyprus, we can arrange a home delivery. If not sure, we recommend you contact Lexus Cyprus for clarifications.
I ordered a part that was going to be delivered. Can I still get my part?
We recommend you contact Lexus Centre (still contactable) to discuss your concern.
My car is due for regular Maintenance but the Retailer is closed. What should I do?
We recommend you contact Lexus Centre (still contactable) to discuss your maintenance needs.