Lexus Link+ & Multimedia FEATURES DESCRIPTION

You can consult through the Lexus Link+ app records of your driving style / behaviour based on geolocation data, gyro- and G-sensors, mileage, fuel/ consumption data. Those records will be made available per trip. In the Driving Analytics you can see events such as, for example, hard braking, hard acceleration and constant speed with their time and location

This service will you allow to consult through the Lexus Link+ app records of your hybrid drive performance based on key hybrid indicators (EV time and hybrid driver score).

Those records will be made available per trip. Each trip is mapped highlighting your EV drive as well as behaviour events (acceleration, braking and constant speed) which are linked to a contextualized coaching to help you to reduce your fuel consumption. You can also access your aggregated data and easily track the evolution of your hybrid drive performance over time.

Learn how to get the most out of your EV through coaching tips on how to drive more smoothly and efficiently so you can further extend the vehicle's driving range.

Through the Lexus Link+ app you can check the latest location of your vehicle. The location is retrieved based on the last geolocation data point received from your vehicle at the time you last switched off the ignition of your vehicle.

You can navigate to your car with a support of other map/navigation applications (such as, Apple Maps, Google Maps, etc.) or share location of your car via one of the installed messenger or email.

For eligible models equipped with a Lexus Smart Connect multimedia system, you can create your journey as you wish in the Lexus Link+ app and then send it to the navigation system in your vehicle. You can set Home and Work as well as other “Favourite” destinations via Lexus Link+ app. Note: in order to receive the destination, it is required to Activate “Smart Services” in the subscription centre in your Lexus Link+ app. Additional information on the connection and operation of your in-car navigation unit is available in the user manual of your vehicle.

This feature displays the different statuses of your vehicle’s doors, windows, sunroof, boot, and lights, as well as the Smart Key being left inside the car.

You may receive a push notification up to 4 minutes after the ignition is turned off. This is to inform you if anything is out of the ordinary regarding the status of the car (the push notification function must be enabled in your smartphone settings and in-app notification settings). You may receive one or multiple of the following notifications:

• Windows open (one or multiple windows are open)
• Doors unlocked or opened (if any of the doors are unlocked or opened)
• Sliding roof open (if the sliding roof is open)
• Lights on (if head lamps or tail lamps are still on)
• Rear seat reminder (if back door opening was not detected after engine off)

Based on your vehicle’s mileage data, we will display a timer (also called slider) in the Lexus Link+ app showing when your next maintenance is due. You will be able to check your service history and to book an appointment with your dealer. We recommend that you identify your preferred dealer through your Lexus Link+ Account.

You remain responsible for maintaining and servicing your vehicle at the required intervals. The fact that we provide this service does not release you from that responsibility.

The Lexus Link+ app may alert you on certain warning signals that were displayed in your vehicle. These warning signals mirror, but do not replace, the warning lights displayed in your vehicle’s dashboard / combi-meter. You as the driver are responsible to act on the warning lights in your vehicle at all time.

If you consent to it, these warning signals will be communicated to the Lexus network to provide you with support and to assist you if a repair is needed. Through the consent given to Lexus and Lexus Link+ app, you will be given the possibility to decide whether you would like to be contacted or not. Please note that Lexus and the Lexus Network does not offer any guarantee as to contact you proactively in case of a Warning Light, as this service depends greatly on your region, availability and coverage. In case of a Warning alert, please always follow the instructions in the Owner Manual for specific guidance.

This feature uses advanced sensors that detect significant impacts. Toyota Motor Europe will be notified via an automatic notification if a collision surpasses a predefined severity threshold.

In the event of an accident, key crash details may be shared with your local Lexus network, who may proactively reach out to offer support based on the severity and local policies.  The Lexus network (NMSCs or retailer) will use the contact information from your Lexus Link+ account and, if necessary, notify your designated emergency contacts indicated in the Lexus Link+ App. You and your contacts always have the choice to accept or decline assistance.

Easily access a complete record of detected incidents within the app, including crash location and severity. You can also upload personal notes and photos for reference or sharing via email.

Please note that while we aim to enhance your safety, we cannot guarantee the availability or quality of emergency services. Neither Lexus nor the retailer are responsible for delays, errors, or failure to contact emergency service responders.

Additionally, if you deactivate the sharing of your geolocation data for your vehicle, we will be unable to locate it in the event of a crash.

Please be aware that the mandatory emergency call functionality will be activated in certain circumstances.

Please note that your vehicle will automatically notify emergency services in the country where it is located if a crash occurs that triggers airbag deployment.

This is regulated by the EU regulation on “eCall” (Regulation (EU) 2015/758 of the European Parliament and of the Council of 29 April 2015), as implemented into UK legislation by the European Union (Withdrawal) Act 2018, or any other regulation or similar instrument that amends, replaces, or prolongs such regulation, including any guidelines issued by the European Commission.

Depending on the connected car device your Lexus vehicle is equipped with, you will be able to remotely pre-heat or pre-cool your vehicle via the Lexus Link+ app. Based on your vehicle model, you may also be able to remotely set a desired temperature, start the defroster of your front or rear windshield, as well as set one or multiple schedule(s) for pre-heating or cooling of your car.

Prerequisites:

When using the Remote Control services, please ensure that:

The vehicle is fully immobilised, and you have checked the safety of the vehicle’s surroundings. Make sure there are no people or animals inside the vehicle.

Do not operate the system if the bonnet is open or when the vehicle is parked indoors without ventilation.

Use this service only when necessary. Please be respectful of the environment and minimise any excessive noise or air pollution.

Preconditions:

Doors locked

Hood closed

Windows closed

Key not detected inside

Automatic transmission (incl. Continuously Variable Transmission)

Push start-stop

Auto Air Conditioning

 Start and stop system (automatically shuts down and restarts the internal combustion engine for example in a traffic jam or at red lights)

Disclaimers

• If the vehicle is equipped with an after sales remote immobiliser the engine won't start therefore Remote Air conditioning will not work.
• Idle: If the vehicle was idle for over 9 days the user might be required to do a push to start from inside the vehicle. The onboard system automatically goes to sleep to protect the 12V battery.
• Remote climate will not start at temperatures below -10°C on Battery Electric Vehicles and some Plug-In Hybrid vehicles if the battery is below 21% for EV and 31% for PHEV.
• Remote climate on Plug-In Hybrid vehicles will not start if battery is less than 30% (safety measure)
• Remote climate on Battery Electric Vehicles will not start if battery is below 20%  (safety measure)

Remote climate will run for 20 minutes in between one ignition OFF and ON cycle. Please, always respect the local and national laws, which could restrict the use of these services in your area (for example: some municipalities and natural parks).

This feature enables you to remotely lock or unlock your vehicle through the Lexus Link+ app with just a few clicks.

Please note that you will not be able to unlock or lock the car if:

Any of the doors are open

Physical Key & mobile phone (in case of Smart Digital Key activated) is inside the car

Car Alarm is set

Car was locked with key

In all of these cases, attempting to unlock the doors will fail and an error message will be shown.

When using the lock feature, please make sure no children, vulnerable people or pets are locked inside the car unattended. Any of these left inside of a hot vehicle may suffer heatstroke, dehydration or hypothermia, which could result in death or serious injury.

Lexus will not be held liable for any material loss, damage or accidents while this vehicle is locked. The user assumes all risks and liability from locking this vehicle.

When using the unlock feature, please be aware that this could potentially lead to unauthorised access to this vehicle. Lexus will not be held liable for any material loss, damage or accidents while this vehicle is unlocked. The user assumes all risks and liability from unlocking this vehicle.

With hazard Lights feature you may have a simple way to spot your vehicle in a crowded car park. Use the hazard lights remotely to help you locate your vehicle. Hazard lights are activated for a duration of 60 seconds. After 60 seconds, you can initiate them again.

You may be able to remotely control some extended functionalities of your vehicle. You will be able to remotely control, the windows closing, the horn, the buzzer, the boot, and the headlights.

Please always respect the local and national laws, which could restrict the use of these services in your area (for example: some municipalities and natural parks).

Depending on the connected car device your electric vehicle or plug-in hybrid vehicle is equipped with, For your electric vehicle or plug-in hybrid vehicle, you may be able to access a detailed state of charge of your vehicle. With battery level in percentage, range of the battery alone or coupled with fuel and when AC is running or not. Also, the minimum battery level will be shown for running on battery alone for plug-in hybrid vehicles. In your app, the remaining range is shown in kilometres (km), but this may vary from what is displayed in the car. It's essential to always check the battery indication on your Lexus vehicle's instrument panel.

With HomeCharge solution you may be able to conveniently schedule the start and/or stop of your charge to, for instance, match the off-peak electricity price or when no other electronic devices are running simultaneously in your home. You will be able to set one single time that will repeat every day or select multiple times on different days.

The Lexus Charging Network may give you access to one of the largest pan-European charging networks. You will be able to search for charging stations and see details of each charging station such as real-time availability, charging price, charging speed and plug types.

Upon subscription, you can unlock a charging station with your app or RFID card and start a charging session. You will receive a monthly invoice for all charging sessions at the end of each month.

The Lexus Charging Network is provided in collaboration with our technical partners (“DCS”) and is subject to additional Terms and Conditions and Privacy Notice, accessible at  https://www.Lexus-charging-network.eu/

To this end, your personal data will be transferred to the partner for processing. The list and details of this data can be found in the aforementioned documents. 

Usage Based Insurance (UBI), Full Hybrid Insurance (FHI) and PHEV insurances are connected car insurance products offered by Lexus Insurance Services.

Lexus Insurance Services’ connected insurances are innovative services linked to the connectivity of the car, where insurance premiums are based on real-time driving data generated by drivers.

• Usage Based Insurance gives continuous feedback on the driver’s individual driving behaviour, based on 4 criteria (braking, accelerating, cornering, speeding).
• Full Hybrid Insurance is specifically tailored towards Hybrid drivers, rewarding safe driving in EV (Electric Vehicle) Mode.
• PHEV connected insurance is geared towards Plug-in hybrid vehicle (PHEV) drivers, rewarding them for making the best use of their PHEV vehicle by motivating frequent charging to maximize their electric kilometres driven.

When registering for a connected insurance service, be mindful that UBI, FHI or PHEV insurances are distinct products from Lexus Link+ app. Connected insurance service subscription is only possible by a selected insurance provider, through Lexus Insurance Services intermediary, and it may be subject to specific terms and conditions, accepted at the time of subscription.

When you sign up for a UBI, FHI or PHEV contract, the necessary driving data is transmitted to the insurer, who will act as the data controller, to fulfil the contract.

By signing up for a UBI, FHI or PHEV insurance contract, the connected insurance service is linked to Lexus Link+ app. As a result, you will be able to keep track of your trips analysis, your individual driving score, or your EV share.

The insurance score visualization feature is an independent feature that is entirely optional and can be enjoyed without the use of Lexus Link+ app or a Lexus Link+ account. You can freely opt in or out of this insurance score visualization feature, at any moment, on the Lexus Link+ app and doing so would not affect your driving score and insurance contract.

For further information, please visit https://www.lexus.eu/buy-and-offers/insurance

Follow the latest status of your newly ordered car and be kept up to date about the delivery at your local Lexus retailer.

Dedicated support and guidance in the event of vehicle theft. Go to your Lexus Link+ app to “Report a Theft Case” in the Car Theft assistant menu. A dedicated call center will provide assistance and support the local authority’s investigation.

Ability to remotely lock the engine to help prevent unauthorised engine start up. The engine can be unlocked via the Multimedia thanks to a security 6-digit code or via the app using the phone authentication system.

Roads events: activities or occurrences that may impact the traffic flow

Online traffic information: Real-time updates of the traffic flow, highlighting congested road

Online search (POI): Search for Point of Interest                 

Off-street parking search: Search for a parking spot off public street (multi-level parking)

Fixed speed camera as opposed to a live speed camera: A speed camera that is permanently installed at specific locations                 

Live speed camera: Spot speed cameras that are not permanently installed at specific locations                 

Highway signs: Highway signs are visible on the multimedia navigation map                 

Weather service: Real-time weather of the location of the vehicle and including weather alerts                 

Low emission zone (LEZ): Notifications to users when entering/exiting a LEZ                   

Smart Parking (Off street + On Street): Gives information on the real-time probability of the number of free parking space                 

Smart Fuelling: Gives information on the opening hours and prices of a gas station                  

EV charging: Charging point online search                 

For EV: EV Charging POI details (Number of connectors, power, opening hours, availability status), EV range on map, EV Charging suggestion when low range, EV Routing                  

For PHEV vehicles: EV Charging point online search, EV Charging POI details (Number of connectors, power, opening hours, availability status)                 

EV Routing (EV): Automatically add charging stations to your itinerary based on the battery level at the start of the trip.           

Dynamic EV routing: Automatic addition of charging stations to your itinerary based on the battery level at the start of the trip and continuously updated along the way.        

Voice Agent is an in-vehicle voice assistant activated by saying “Hey Lexus”

Voice agent (VA): Answers to commands referring to: Navigation, Phone, Media (“Hey Lexus, Find the highest rated restaurant, turn on the radio…”) 

Voice Agent Vehicle Commands: Answers to vehicle-related commands (“Hey Lexus, open the window”)  

Battery Pre-Conditioning reduces the fast-charging time for BEVs by pre-warming or cooling the battery. There are three modes for this feature:

1. Manual Activation
2. Schedule
3. Link to Navigation

Link to Navigation - When linked to cloud navigation, your vehicle can estimate the time required for preconditioning based on the target and current battery temperatures. It then starts preconditioning at the optimal time to use energy efficiently, ensuring the battery reaches the target temperature in line with the journey's expected arrival.

Requirements for Link to Navigation to function:

• The next waypoint in the route must be a Fast Charge Station.
• Cloud navigation is necessary with an active Smart Services subscription.
• Estimated time of arrival to the charge point should allow sufficient time to reach the target battery temperature.
• The vehicle must have enough charge to arrive at the destination.

Fixed and Mobile Speed camera alerts and average speed zones notifications (availability subject to local regulations). Allows the driver to report mobile speed cameras.

Upgrade the Standard Services Voice agent with the Intelligent Agent: hands-free voice assistant activated by saying “Hey Lexus”. Ask questions about Stocks and sports, Flight Status, Calculator/Currency, Wikipedia search and Entertainment.

Access to LexusConnect embedded Spotify applications and connect to your account to access your favourite playlists. The embedded Spotify app will use the car roaming data instead of your phone’s roaming and battery. You will benefit from a better sound quality (no Bluetooth sound compression). You can also control Spotify with your Voice Assistant (“Play a happy playlist”).

Ability to remotely lock the engine to help prevent unauthorised engine start up. The engine can be unlocked via the Multimedia thanks to a security 6-digit code or via the app using the phone authentication system.

Vehicle-generated video recording of the surrounding of the car to support incident review (availability depends on vehicle equipment). The recordings can be extracted from the vehicle head unit via USB.