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MAINTENANCE

RECALLS

Get the latest updates on safety recalls, which uphold the highest standards of care for lexus drivers.

GET THE LATEST UPDATES ON SAFETY RECALLS, WHICH UPHOLD THE HIGHEST STANDARDS OF CARE FOR LEXUS DRIVERS.
Recall - For European Specifications Vehicles Only:
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Recall - For Non-European Specifications Vehicles Only:
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LEXUS COMMITMENT TO CUSTOMER SATISFACTION

We at Lexus pride ourselves on our commitment to world-class craftsmanship and industry-leading customer service. Our pledge to "treat each customer as a guest in your home" isn't just a promise that we make, it's a promise that we intend to keep.

Should you have any questions or concerns with your vehicle, we encourage you to contact your Lexus dealership who will go to nearly any length to ensure the best experience possible. If for whatever reason an issue is not resolved to your satisfaction, we've created a dedicated Customer Satisfaction Department to respond quickly and effectively to your needs. In addition to helping to settle misunderstandings, they can also provide product information, answer any questions and coordinate Roadside Assistance.

FREQUENTLY ASKED QUESTIONS

A recall campaign is initiated by the manufacturer to address a potential concern about the safety of a product. All sorts of products can be recalled, such as food, toys, electrical goods and tools. Every year, millions of cars are recalled by many manufacturers for various reasons. Lexus is no exception. We care about the safety of our customers and therefore, we strive to recall and service cars as quickly and efficiently as possible.

Car owners will be notified by a letter or a phone call or SMS. In addition to those, owners can use the recall checker available hereOpens in new window to check if their car has been affected by any recall. All they need to do, is enter the Vehicle Identification Number (VIN).

Your car’s VIN is in the car registration document. It's a 17-digit-long number which contains letters and numbers. You can also find it on the car itself. For the exact location, check your owner manual.

If appointments for a specific recall campaign are already available in your region, you can call a Lexus dealer to schedule it.

You may be contacted by your Lexus dealer, Lexus head office or the local automotive authority in your country depending on your local regulation.

You can find out by using the Lexus recall checkerOpens in new window. Alternatively, your local Lexus dealer will be able to check it for you.

Cars affected by safety recalls rarely need to stop being driven. If Lexus needs to advise you to stop driving your car, we will contact you directly to do so. You can always contact your Lexus dealer to find out more. Nevertheless, we encourage you to have any open recall-related service done on your vehicle as soon as possible.

No, only Lexus trained technicians should complete the modifications required for recalls.

No, recall-related services / repairs are free of charge.

This depends on the model and nature of the recall. Your Lexus dealer will inform you about the time necessary to complete the work on your vehicle. If unforeseen circumstances arise, the repair may take longer than planned, but your Lexus dealer will keep you informed if this happens.

We recommend that you act promptly once you find out your car has been affected, to address any potential risk as quickly as possible.

We recommend that you act promptly once you find out your car has been affected to address any potential risk as quickly as possible. When parts are available for a recall, we recommend you book your vehicle in to complete the work at the earliest opportunity.

No, it won’t. There have been many independent studies that have concluded that recalls have almost no effect on vehicle depreciation rates.

Yes, you can, but you must inform the new owner that the vehicle is subject to an outstanding recall.

No, the technicians who carry out the recall repairs on your vehicle are certified by Lexus and trained to the very highest standards, so they will take every care with your vehicle.

Please inform Lexus and the authorities (if required by law) that you no longer own the vehicle.

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