Get the latest updates on safety recalls, which uphold the highest standards of care for Lexus drivers.
LEXUS COMMITMENT TO CUSTOMER SATISFACTION
We at Lexus pride ourselves on our commitment to world-class craftsmanship and industry-leading customer service. Our pledge to "treat each customer as a guest in your home" isn't just a promise that we make, it's a promise that we intend to keep.
Should you have any questions or concerns with your vehicle, we encourage you to contact your Lexus dealership who will go to nearly any length to ensure the best experience possible. If for whatever reason an issue is not resolved to your satisfaction, we've created a dedicated Customer Satisfaction Department to respond quickly and effectively to your needs. In addition to helping to settle misunderstandings, they can also provide product information, answer any questions and coordinate Roadside Assistance.
Thank you in advance for giving us the opportunity to prove our sterling reputation for customer service isn't only well documented, it's well deserved.
As part of Lexus’s commitment to quality and safety, Lexus is expanding these recalls involving certain Takata airbag inflators in vehicles.
At Lexus, the safety of our customers is our number one priority, which is why we continually monitor the performance of our vehicles through a number of sources. If we become aware of a certain component or aspect of our vehicles that doesn’t meet our strict standards we will take appropriate action, as we have done in this instance.
THE VEHICLES INVOLVED IN EUROPE
The vehicles involved in Europe are the Lexus SC, IS, ES and GX produced between December 2000 and December 2011, as well as the Lexus ES 350, GX 460, IS Convert, IS 350/250, IS-F and the LFA between January 2009 and December 2013 for the airbag inflator.
HOW WE ARE SUPPORTING OUR CUSTOMERS
Customers will be contacted by each national distributor in the countries. Airbag inflator replacement will be performed at no charge to customers. In the meantime if you have any questions please contact your national distributor or alternatively please contact your local Lexus dealer.
THE REASONS FOR THESE RECALLS
In the involved vehicles a safety defect may arise in certain Takata air bag inflators due to inflator propellant degradation occurring after prolonged exposure to high absolute humidity, high temperatures, and high temperature cycling. This may result in an inflator rupture when the air bag deploys.