Dickran Ouzounian & Co. Ltd is the home of Toyota and Lexus in Cyprus, with full functions of sales, after-sales, and genuine parts business across Cyprus. With over 80,000 new vehicles delivered to customers to date, the company is undoubtedly the local leader in the market.
We are dedicated to providing excellent customer service and strive to hire the very best talent. In return we offer dynamic and nurturing environments to work in, competitive salaries, and the chance to be part of one of the world's most recognised and innovative global manufacturing companies.
With a focus on doing business the way that customers love, we have an exciting new role for the position of Lexus Service Advisor.
Position Summary:
As a Lexus Service Advisor, you will be the first point of contact for customers who require advice on service and repairs to their vehicle. You will ensure that customers receive prompt, courteous and effective service while establishing personal relationships which allow effective communication and effective customer queries with the target to have excellent customer satisfaction.
You will be reporting directly to the Lexus Workshop Manager and be part of Lexus team. You will get trained on all you need to know about Lexus customer standards and ensure the best personalized customer experience possible.
What your main responsibilities will be as a Service Advisor:
- Greet customers in a prompt and courteous manner.
- Schedule service appointments and collect vehicle information.
- Cleary communicate and explain to customers about requested service repairs and service progress.
- Estimate the cost and time needed for repairs.
- Follow Lexus customer standards and procedures.
- Organize any administrative tasks that are required.
- Resolve customer concerns or complaints with detailed explanation and ensure customer expectations are met.
What we are looking for:
- Excellent customer service and communication skills.
- Prior experience in a customer service position in the automotive or hospitality industry will be considered an advantage.
- Fluency in both Greek and English.
- Ability to work within a team and be a fast learner.
- Friendly and courteous personality.
- Good computer skills (e.g., MS Word, PowerPoint, and Excel)
